User Experience Research: Taipei Rapid Transit
(2012)
Taipei Rapid Transit (metro Taipei) is the most popular transportation mode in Taipei City. As a user of this system, I've always loved to observe how people use it and how people feel about the experience using it. I love to examine why a feature is usaful and usable or not. If not, how can we make if better? There are some of the researches I did.

Problem:
The logo flag and the exit no. sign are located in bad positions. Passengers need to stand in front of them to see them. The signs should be in the clear place so they can be seen from any angle.

Possible solution:
Combine the two signs into one and place it on the roof top: Passengers from any directions could see it. Also, it could be used as a meeting point for passengers to meet each other. Also keep the original exit sign for passengers leaving the station as reference.


Problem:
For buying tickets, passengers need to check the above chart to know how much they need to pay for the ride before touching the screen to purchase: Non- intuitive .

Possible solution:
Just touch the screen to choose the stop they are going to and it shows the price for the tickets: more effective and more intuitive.

Problem:
The sign of the train's direction is not eye-level.

Possible solution:
Change the location to be at the right height for the human sight.

Problem:
The destination indicator is placed on the window, blocking the sight of the passenger inside the train. Besides, the passengers on the platform are not able to see the indicator because they are waiting for the train by the train doors, not windows.

Possible solution:
Place it above the door.